Billing and payments
Money, deposits, and pricing
Yes. The Starter plan is free forever. Paid deposits, instant payouts, and platform tools are available on Plus and Pro plans.
Yes — deposit checkout is live. Clients pay through your booking flow and funds land in your connected account. Instant payout is available at 2.5%.
Any subscription, deposit, processor fee, platform fee, or split-payment charge will be shown clearly before payment is collected. Nothing gets charged silently.
Booking and clients
Requests, approvals, and client flow
Clients use your public booking page to send the details that matter: service, placement, references, schedule needs, and contact info. You can review requests before they turn into confirmed appointments.
Yes. LVL2 is built around artist control. You can review the request, message the client, adjust details, and confirm only when the appointment makes sense.
Yes. LVL2 supports calendar workflows so confirmed appointments can stay organized around your real schedule instead of getting buried in direct messages.
Stores and discovery
Public pages, Store, and getting found
Store is the client-facing place where an artist or studio sells merch, flash, prints, digital goods, and other products. Exchange is the artist-to-artist marketplace for tools, templates, and education.
Yes. Public discovery surfaces like Artists, Map, and Store help clients browse artists, locations, and customer-facing products without flattening every artist into the same generic profile.
Yes. Artist public pages are user-themed. LVL2 keeps shared behavior consistent while preserving the artist's own identity, visuals, and booking context.
Support and trust
Security, data, and help
Email support@lvl2.ink or use the contact page. LVL2 also lists public support details for account, billing, receipt, invoice, and platform questions.
LVL2 is designed around secure account access, explicit client flows, and controlled workspace data. Sensitive payment details are handled by payment processors when payment features are active.
Clients can use their client portal or request-status link to track appointments, messages, reviews, payments when enabled, and follow-up details.
Still stuck?
SEND THE WEIRD QUESTION.
If the answer is not here, send it over. Support questions help shape the product, not just the inbox.